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Terms of Service Policy

At AROMATICA, we take pride in delivering fresh, premium-quality spices right to your doorstep. To ensure a smooth shopping experience, we’ve crafted a clear and customer-friendly Terms Of Service policy that outlines and is compliant with standard Terms Of Service practices for an Indian DTC (Direct-to-Consumer) eCommerce brand. 

Terms of Service Policy

Effective Date: February 2018
Last Updated: January 2025

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Welcome to www.aromaticaspices.com (“Website”), operated by AROMATICA SPICE LLP (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our Website and the products or services offered through it.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

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1. Eligibility

You must be at least 18 years of age or the age of majority in your jurisdiction to use our Website and make purchases. By using this Website, you represent and warrant that you meet the eligibility criteria.

 

2. Account Registration

  • You may need to create an account to place orders.

  • You agree to provide accurate, complete, and updated information.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • We are not liable for any unauthorized access or misuse of your account.

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3. Product Information

  • We strive to display accurate product descriptions and images, but we do not guarantee that all information is complete, current, or error-free.

  • All products are subject to availability and we reserve the right to limit quantities or discontinue products at any time.

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4. Pricing and Payments

  • All prices are listed in INR (₹) and inclusive of applicable taxes unless stated otherwise.

  • We reserve the right to modify prices at any time without prior notice.

  • Payments are processed securely via third-party payment gateways. We do not store your payment information.

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5. Shipping and Delivery

  • We aim to dispatch orders within 1–3 business days and deliver within the estimated timelines.

  • Delivery times may vary based on location, logistics, or external factors beyond our control.

  • For more details, please refer to our Shipping Policy.

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6. Returns and Refunds

  • Returns are accepted only for damaged or incorrectly shipped products.

  • You must report such issues within 48 hours of delivery via email or WhatsApp.

  • Approved returns will be processed as replacements or refunds as per our Return Policy.

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7. User Conduct

You agree not to:

  • Use the Website for unlawful purposes.

  • Violate or infringe upon our intellectual property rights.

  • Interfere with the security or functionality of the Website.

  • Post any content that is abusive, misleading, defamatory, or violates applicable laws.

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8. Intellectual Property

All content on the Website — including logos, product names, images, graphics, and text — is the property of Aromatica Spice LLP or its licensors and protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

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9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their content, policies, or practices. Accessing such sites is at your own risk.

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10. Limitation of Liability

To the fullest extent permitted by law, Aromatica Spice LLP shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Website or products.

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11. Indemnity

You agree to indemnify and hold harmless Aromatica Spice LLP, its partners, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your use of the Website or violation of these Terms.

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12. Termination

We may suspend or terminate your access to the Website at our discretion, without notice, if you breach these Terms or engage in inappropriate conduct.

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13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and the courts of Pune, Maharashtra shall have exclusive jurisdiction.

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14. Changes to Terms

We may update these Terms from time to time. Continued use of the Website after changes constitutes your acceptance of the revised Terms.

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15. Contact Us

For questions, feedback, or complaints, contact us at:

AROMATICA SPICE LLP
📧 Email: support@aromaticaspices.com
📞 Phone: +91-9960626888
🏢 Address: Survey No.33/7, Pune 411018, Maharashtra, India

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